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Page 4 of 4
Title
Authors/Editors
Publisher
Type
Copies
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Edition
:
1
Year
:
2000
ISBN
:
0787953105
ISBN 13
:
0723812384815
Johnson, Matthew D.
Gustafsson, Anders
Jossey-Bass
Books
1
Marketing Research: An Applied Orientation
Edition
:
6th
Year
:
2009
ISBN
:
0136085431
ISBN 13
:
9780136085430
Naresh K Malhotra
Pearson
Books
1
1
2
3
4