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  Title Copies
Marketing Research: An Applied Orientation 
Edition: 6th 
Year: 2009 
ISBN: 0136085431 
ISBN 13: 9780136085430 
 1 
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System 
Edition: 1 
Year: 2000 
ISBN: 0787953105 
ISBN 13: 0723812384815 
 1 
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