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Author:
Johnson, Matthew D.
[
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]
Page 1 of 1
Title
Authors/Editors
Publisher
Type
Copies
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Edition
:
1
Year
:
2000
ISBN
:
0787953105
ISBN 13
:
0723812384815
Johnson, Matthew D.
Gustafsson, Anders
Jossey-Bass
Books
1